
TEXAS DRIVER RESPONSIBILITY PROGRAM
Indigency/ Incentive Application for Reduction of Surcharges
You are applying to the Indigency/Incentive programs and the department will determine which program you qualify for by the supporting documentation you submit.
INC-A (V3.0 03/16)
Page 2 of 2
Indigency/Incentive Programs
These programs provide drivers the ability to comply with
surcharges owed under the Driver Responsibility Program and
maintain driving privileges. Under the Indigency Program, the
surcharges are waived. However, under the Incentive Program,
the surcharges are not waived but are reduced. The objective is
to ensure drivers can become licensed, obtain financial liability
insurance, and continue to keep our roads safe. Any surcharge
assessed on or after September 1, 2003 are eligible for the
Indigency/Incentive Programs.
The Indigency Program applies to individuals who are living at or
below 125% of the federal poverty level, defined annually by the
United States Department of Health and Human Services. For
approved applicants, surcharges will be waived with accounts
totaling a zero balance.
The Incentive Program applies to individuals who are living
above 125% but are below 300% federal poverty level, defined
annually by the United States Department of Health and Human
Services. For approved applicants, the surcharge fees will be
reduced by 50% of the total amount assessed (service fees apply).
Once approved for a reduction under the Incentive program, the
individual must pay the the reduced balance in full within six (6)
months. All surcharge suspensions will be lifted during this period.
If the individual does not pay the balance in full by the due date,
their driving privileges will be suspended until the reduced balance
is paid in full.
These programs will not remove other suspensions on the driving
record. To check the status of your driving record, please visit
www.texas.gov/driver, then select Driver License and
Reinstatement Status.
To Apply – Complete the application in black or blue ink only. The
application must be completed in full prior to submission. Use
notes section on page 2 for additional information.
You may also apply online at www.txsurchargeonline.com.
PLEASE NOTE: Until your application review is
completed, you must continue to remit the minimum monthly
payment by the due date to avoid suspension of your driving
privileges.
Supporting Documents - Applicants must include supporting
documentation based on answers provided on the application. If
submitting an online application, you may upload all documents,
including your application. All documents must be complete and
accurate. Your application and any supporting documents you
provide may be forwarded to the Texas Department of Public
Safety for additional review. If your application is found to be
fraudulent, it can result in criminal penalties.
Approved - A written notice will be sent to the applicant and will
provide the due date and the reduced balance owed.
Denied - A written notice will be sent to the applicant with the
reason for the denial.
Status - If you applied online, you can check the status of your
application online. Online notices will be available 10 -14 business
days after your completed application is submitted. If you applied
by mail, written notices take up to 60 days after your completed
application is submitted.
Payment-The reduced payment must be received by the due date
or driving privileges will be suspended. Available payment methods
include: ACE Cash Express, MoneyGram, Western Union, Check,
Money Order, or Credit or Debit Card. You can also contact us
directly at 1-800-688-6882 or visit www.txsurchargeonline.com.
New Surcharges- If additional surcharges are assessed within 90
calendar days of reduction approval, those surcharges will be
automatically reduced and a letter sent with the new balance due.
The original due date remains the same. If new surcharges are
assessed 91 days or more after the reduction approval, a new
application will be required.
All notices will be sent to the address associated with the
surcharge account(s).