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The Delta Property form is an essential tool for travelers who experience baggage loss while flying with Delta Air Lines. This form serves as a formal claim for missing luggage, allowing passengers to report their loss and seek compensation. When filling out the Delta Property form, it is crucial to provide accurate details, including personal information, flight specifics, and a thorough description of the missing items. The form requires supporting documents such as passenger ticket receipts and purchase receipts for valuable items, which help substantiate the claim. Travelers must wait five days after reporting the loss before submitting this form to ensure that Delta has had adequate time to locate the luggage. The submission must occur within 21 days of the loss to avoid denial of liability. Additionally, the form includes sections for describing the luggage itself and its contents, which aids in the tracing process. By completing the Delta Property form carefully and promptly, passengers increase their chances of recovering their belongings and receiving appropriate compensation for their loss.

Form Sample

Property Loss Claim Form
5-1078 Rev 12.09
FOR OFFICIAL USE ONLY
PIR# ____________________________________
Mailing Date _____________________________
Delta Air Lines, Inc. reserves the right to deny liability if this form is not received, or postmarked, within 21 days from date of loss.
PLEASE TYPE OR PRINT AND MAIL IMMEDIATELY
Home Address
Name Mr Mrs Miss/Ms
Your Email Address
You will likely receive your luggage within 24 hours. In the unlikely event you do not, please contact the airport at which you filed the claim. If after 5 days, you still
have not received your luggage, please fill out this form and submit it and all supporting documentation to:
Delta Air Lines. Inc. Customer Care Baggage, P.O. Box 20598 Atlanta, GA 30320-2598
Fax Number: (888) 880-3412
PLEASE DO NOT FILL OUT AND MAIL FORM UNTIL AFTER 5 DAYS HAVE ELAPSED WITHOUT YOUR LUGGAGE.
We are sorry your luggage was not available after your recent flight. Please accept our apology for the inconvenience this caused. Everything possible will be done to
locate and return your property to you promptly. Successful tracing and resolution of this claim depends upon prompt completion and return of this form for each bag
that is missing along with the following required documents:
- Passenger ticket receipt(s) for each person involved in this loss.
- Claim check(s) or claim check receipt for the missing property.
- Purchase receipt(s) or proof of ownership for all items valued at $250.00 (U.S.) or more.
Number of pieces checked______________________ Number missing_______________ Estimated weight of each missing piece ___________________
Where did you check your luggage Curbside
អ Airport Counter អ Departure Gate អ Other អ _____________________________________
Was the bag checked under another name? Yes
អ No អ If yes, what name? ____________________________________________________________
Where did you last see your luggage? _________________________________________________________________________________________________
Was Delta notified of loss immediately ? Yes
អ No អ If yes, which office? _____________________________________________________________
Date______________________ Time_______________________________ In Person
អ By Telephone អ
Was loss reported to any other airlines? Yes អ No អ If yes, which airline? _____________________________________________________________
If loss not reported immediately, explain reason for delay ________________________________________________________________________________
Did you see your luggage in customs? Yes
អ No អ If no, did you file a claim then? Yes អ No អ With Whom? _________________________
Was excess valuation purchased at time of check-in? Yes
អ No អ If yes, include copy of receipt.
Were you charged for extra pieces/excess weight at time of check-in? Yes
អ No អ If yes, include copy of receipt.
YOUR COMPLETE ITINERARY
From
To Airline Flight Number
Date
DESCRIPTION OF LUGGAGE
1
Type Brand Color Material
Pockets
Yes No
Zipper
Yes No
Wheels
Yes No
Straps
Yes No
Combo Lock
Yes No
Purchase
Date
Original
Cost
City
Zip /Postal Code
Claim Check Number(s) Baggage File Reference number (ex. ABCDL12345)
Employed By
Home Phone
Area Code
Business Address (City, State, Zip, Country)
Passenger Ticket Number(s)
Are You a SkyMiles Member?
Yes អ No អ
SkyMiles #
SkyMiles Status
State
Country
( )
Business Phone
Area Code
( )
2
(Continued On Next Page)
FORM NO. 5-1078 12/2009
ADDITIONAL COMMENTS
List name of other persons or companies which may be on documents, papers, etc. Also any initials which may appear on personalized toiletry kits, monogrammed
shirts, etc.
Have you or a member of your family or household ever had a previous baggage property loss or claim with Delta Air Lines or any other airline? Yes អ No អ
If yes, please provide airline(s), name(s), and date(s). ___________________________________________________________________________________________________
It is expressly understood and agreed that the furnishing of this proof of loss form by Delta Air Lines, Inc., or assistance in making of the proof of loss is not a waiver of
any rights or admission of liability by said Company and any other information and other documents required by said Company shall be furnished on request and
considered a part of these proofs. The acceptance of this document shall not be deemed to be a waiver of any defenses of the Company.
The Claimant expressly understands and agrees that he/she is required to immediately inform Delta Air Lines in writing, in the event all or part of the property which
is subject matter of this claim is delivered to Claimant from a source other than Delta, its agents, or employees.
The United States Post Office Department has investigative jurisdiction under federal laws relating to sending false or fraudulent claims through United States mails,
any such claims received by Delta Air Lines are reported to the United States postal authorities. Loss of luggage involving interstate shipment or articles from such
luggage due to theft come within the purview of federal statues and, therefore, are subject to investigation by the Federal Bureau of Investigation.
I do hereby warrant this statement and those on the accompanying form(s) to be accurate, complete and true, and, I hereby make a claim against Delta Air Lines in
the amount of $_____________________________________ for the loss occurring on ______________________________________ 20______________
Claimant Signature_________________________________________________________________________________________________ Date ____________________________
Witness Signature _________________________________________________________________________________________________ Date ____________________________
Please be assured that if your property is located, you will be contacted promptly. Should we be unable to locate your property, please allow 6-8 weeks from mailing
date for processing.
Delta is not liable for loss of money, jewelry, computer/computer equipment, cameras, VCR’s, electronic/video or photographic equipment, negotiable papers or
securities, heirlooms, antiques, artifacts, works of art, silverware, irreplaceable books or publications/manuscripts/business documents, precious metals, and other
similar valuables or commercial effects. Please note that itineraries traveled internationally are governed by the Montreal Convention and are not subject to the
domestic tariff.
RETAIN A COPY OF ALL DOCUMENTS (e.g., CLAIM FORM AND RECEIPTS). MAIL THE ORIGINAL DOCUMENTS
WITHIN 21 DAYS FROM THE DATE OF LOSS TO THE ADDRESS AT THE TOP OF THE FIRST PAGE.
SUCCESSFUL RECOVERY OF YOUR PROPERTY DEPENDS ON BEING AS ACCURATE AS POSSIBLE IN
DESCRIBING THE CONTENTS BELOW. PLEASE LIST ALL ARTICLES REGARDLESS OF MONETARY VALUE.
NOTE: When more than once piece of luggage is missing, please list contents of each piece separately.
DESCRIPTION OF CONTENTS
*Gender: M=Male, F=Female, MC=Male Child, FC=Female Child Age of Child:______________
ArticleQty Color Material Label Or Brand
Store & City
Purchased
Date
Purchased
Original Cost
USD
Other Currency
Type Amount
Gender*
Size
Shirt1
Blue
L Cotton ABC
M ACME/Chicago
3/1/1995 30 00
If additional space is needed, please attach separate paper with same data as above. Total Value of Bag & Contents ង
⇩ PDF

Document Specifications

Fact Name Details
PIR Number The form requires a Property Irregularity Report (PIR) number for tracking purposes.
Mailing Date Claim forms must be submitted after 5 days have elapsed without luggage.
Submission Address Claims should be sent to Delta Air Lines, Inc. Customer Care Baggage, P.O. Box 20598, Atlanta, GA 30320-2598.
Required Documentation Passengers must provide receipts for tickets, claim checks, and proof of ownership for items valued at $250 or more.
Liability Deadline Delta reserves the right to deny liability if the form is not received within 21 days from the date of loss.
Claim Check Information The form requires claim check numbers and baggage file reference numbers for processing.
SkyMiles Membership Passengers can indicate if they are a SkyMiles member, which may assist in claim processing.
International Travel Claims related to international travel are governed by the Montreal Convention.
Exclusions Delta is not liable for loss of certain items, including money, jewelry, and electronics.
Processing Time If property is not located, allow 6-8 weeks from the mailing date for claim processing.

Steps to Filling Out Delta Property

Filling out the Delta Property form is an important step in addressing the issue of your missing luggage. This process requires careful attention to detail to ensure that all necessary information is provided accurately. Once completed, the form should be submitted along with supporting documents to Delta Air Lines for further action.

  1. Begin by entering your PIR# (Property Irregularity Report number) in the designated space.
  2. Fill in the Mailing Date next to the appropriate label.
  3. Provide your Name by selecting from the options: Mr, Mrs, Miss, or Ms.
  4. Enter your Home Phone and Business Phone numbers, including area codes.
  5. Complete your Home Address along with the City, State, Zip/Postal Code, and Country.
  6. Include your Business Address with the same details as above.
  7. Provide your Email Address.
  8. Input your Claim Check Number(s) and Baggage File Reference Number.
  9. Indicate whether you are a SkyMiles Member and provide your SkyMiles # and Status.
  10. Fill out your Complete Itinerary, including From, To, Airline, Flight Number, and Date.
  11. State the number of pieces checked and the number missing.
  12. Estimate the weight of each missing piece.
  13. Specify where you checked your luggage (Curbside, Airport Counter, Departure Gate, or Other).
  14. Indicate if the bag was checked under another name and provide that name if applicable.
  15. Describe where you last saw your luggage.
  16. State whether Delta was notified of the loss immediately and specify the office, date, and time of notification.
  17. Indicate if the loss was reported to any other airlines and provide the name of the airline if applicable.
  18. Explain the reason for any delay in reporting the loss if applicable.
  19. Indicate if you saw your luggage in customs and whether you filed a claim then.
  20. Specify if excess valuation was purchased at the time of check-in and include a copy of the receipt if applicable.
  21. Indicate if you were charged for extra pieces or excess weight at check-in and include a copy of the receipt if applicable.
  22. Describe the luggage in detail by filling out the DESCRIPTION OF LUGGAGE section, including type, brand, color, material, and any features.
  23. List all articles contained within the luggage, regardless of monetary value, in the DESCRIPTION OF CONTENTS section. Include details such as quantity, color, size, material, label or brand, gender, store & city, date purchased, and original cost.
  24. Provide any additional comments or information that may assist in processing your claim.
  25. Indicate whether you or a family member has had a previous baggage property loss or claim with Delta or another airline, providing details if applicable.
  26. Sign and date the form as the claimant, and if applicable, have a witness sign and date as well.

After completing the form, retain a copy of all documents, including receipts. Mail the original documents within 21 days from the date of loss to the address specified at the top of the first page. This ensures that your claim is processed in a timely manner.

More About Delta Property

What should I do if my luggage is missing?

If your luggage is missing, you should first contact the airport where you filed the claim. You may receive your luggage within 24 hours. If you do not receive it after 5 days, complete the Delta Property form and submit it along with the required documentation to Delta Air Lines, Inc. Customer Care Baggage.

What documents do I need to submit with the Delta Property form?

You need to include the following documents: passenger ticket receipts for each person involved, claim check(s) or claim check receipts for the missing property, and purchase receipts or proof of ownership for all items valued at $250 or more.

How long do I have to submit the Delta Property form?

You must submit the form within 21 days from the date of loss. If it is not postmarked within this timeframe, Delta Air Lines reserves the right to deny liability.

What information is required on the form?

The form requires personal information such as your name, contact details, and baggage file reference number. You must also provide details about your travel itinerary, the luggage type, and a description of the contents inside the luggage.

What if I had my luggage checked under another name?

If your luggage was checked under another name, you must indicate this on the form. Provide the name used for checking the luggage to assist in locating it.

What happens if I find my luggage after submitting the claim?

If you recover your luggage from a source other than Delta, you must inform Delta Air Lines in writing immediately. This is essential to avoid any complications with your claim.

How long will it take to process my claim?

Please allow 6-8 weeks from the mailing date for processing. Delta will contact you promptly if your property is located. If not, you will be informed of the outcome of your claim.

Are there any items that Delta is not liable for?

Yes, Delta is not liable for loss of money, jewelry, electronics, and other valuables. This includes items such as cameras, negotiable papers, and irreplaceable books. Please review the full list of exclusions in the claim form.

What should I do with my copies of the documents?

It is important to retain a copy of all documents, including the claim form and receipts. Keep these for your records and as proof of your submission.

Common mistakes

  1. Failing to wait the required 5 days: Many people fill out and submit the Delta Property form before the 5-day waiting period has elapsed. This can lead to automatic rejection of the claim.

  2. Incomplete personal information: Omitting crucial details such as contact numbers or email addresses can delay communication and processing of the claim.

  3. Not providing supporting documentation: Failing to include necessary documents, like passenger ticket receipts or claim check receipts, can result in denial of the claim.

  4. Incorrect claim check number: Entering the wrong claim check number can create confusion and hinder the tracking of the missing luggage.

  5. Inaccurate description of luggage: Being vague or incorrect in describing the luggage, such as its type, brand, or color, can complicate the recovery process.

  6. Missing details about the last sighting: Not providing specific information about where the luggage was last seen can impede the search efforts.

  7. Neglecting to report to other airlines: If loss was reported to another airline, failing to include this information can lead to misunderstandings and delays.

  8. Not retaining copies of documents: Many forget to keep copies of all submitted documents, which can be crucial for follow-up or in case of disputes.

Documents used along the form

When dealing with a lost luggage situation, the Delta Property form is just one piece of the puzzle. Several other documents and forms can help streamline the process and ensure that all necessary information is provided. Here’s a list of commonly used documents that may accompany the Delta Property form.

  • Passenger Ticket Receipt: This is the proof of your flight purchase. It shows the details of your travel, including your name, flight number, and date. It's essential for verifying your claim.
  • Claim Check: This is the tag you received when you checked your luggage. It serves as proof that you entrusted your bag to Delta and is critical for tracking your lost property.
  • Purchase Receipts: If any items in your luggage are valued at $250 or more, you’ll need to provide receipts to prove ownership and value. This documentation is vital for compensation claims.
  • Proof of Ownership: This can include warranties, original packaging, or photographs of the items. It helps establish that you owned the items listed in your claim.
  • Previous Claim Documentation: If you’ve filed a claim with Delta or another airline in the past, including this information can provide context and assist in processing your current claim.
  • Excess Valuation Receipt: If you purchased additional coverage for your luggage at check-in, include this receipt to support your claim for higher compensation.
  • Customs Declaration: If your luggage was lost after international travel, providing a customs declaration can help clarify the items you were carrying and their value.
  • Correspondence with Delta: Keep records of any communication with Delta regarding your lost luggage. This can include emails, chat transcripts, or notes from phone calls.
  • Witness Statements: If someone else witnessed your luggage being lost or saw it last, their statement can strengthen your claim.
  • Travel Insurance Documentation: If you have travel insurance, include any relevant policies or claim forms that may assist in processing your claim with Delta.

By gathering these documents, you can enhance the likelihood of a successful claim for your lost luggage. Always ensure that all information is accurate and complete to facilitate a smoother resolution process.

Similar forms

The Delta Property form is similar to a lost luggage claim form used by many airlines, which serves the same purpose of documenting and reporting lost baggage. Like the Delta form, these claim forms typically require passengers to provide personal information, details about the flight, and a description of the lost luggage. They often ask for supporting documentation, such as ticket receipts and claim checks, to validate the claim. The process is designed to ensure that passengers can efficiently report their loss and receive assistance in locating their luggage.

Another document akin to the Delta Property form is the baggage claim form from travel insurance providers. These forms allow travelers to file a claim for lost luggage under their insurance policy. Similar to the Delta form, they require detailed information about the loss, including flight details and descriptions of the lost items. The key difference lies in the fact that travel insurance claims may cover additional costs incurred due to the loss, such as purchasing essential items while waiting for luggage to be found.

Additionally, the International Air Transport Association (IATA) has a standard baggage claim form that many airlines use. This form is often required for international travel and aligns with the conventions set forth for handling lost luggage. Like the Delta form, it collects essential information about the passenger and the lost baggage. The IATA form emphasizes the importance of timely reporting and provides guidelines for compensation based on international regulations.

Similar to the Delta Property form is the property loss report used by hotels. When guests experience lost or stolen items during their stay, they can fill out this report to document the incident. Much like the Delta form, it requires personal information and a detailed description of the lost items. Hotels often use these reports to initiate an investigation and potentially reimburse guests for their losses, following a similar claims process.

Another comparable document is the lost item report used by public transportation services, such as buses and trains. Passengers can fill out this report when they leave belongings behind. These reports gather similar information, including contact details and descriptions of the lost items. The goal is to facilitate the return of lost items, paralleling the purpose of the Delta Property form in addressing lost luggage.

In the realm of package delivery services, the lost package claim form serves a similar function. Customers can submit this form if their package does not arrive as expected. Like the Delta form, it requires details about the shipment and supporting documentation, such as tracking numbers and receipts. Both forms aim to assist customers in recovering their lost items, whether luggage or packages.

Another document that bears resemblance to the Delta Property form is the lost and found report used by event organizers. Attendees who misplace personal items at events can fill out this report to help locate their belongings. This report typically requests similar information, including a description of the lost item and contact information. The process mirrors that of filing a claim for lost luggage, emphasizing the importance of accurate details for successful recovery.

Additionally, the claims form used by car rental companies for lost items is similar to the Delta Property form. Customers who leave belongings in rental vehicles can report the loss through this form. It collects personal information and details about the lost item, akin to the Delta form’s requirements. Both forms aim to streamline the recovery process for lost items, enhancing customer service.

Finally, the claims form used for lost or stolen credit cards also shares similarities with the Delta Property form. When a cardholder realizes their card is missing, they can fill out this form to report the loss to their bank. Like the Delta form, it requires personal information and a description of the circumstances surrounding the loss. Both forms serve to initiate a recovery process, whether for luggage or financial security.

Dos and Don'ts

When filling out the Delta Property form, there are important dos and don’ts to keep in mind. Following these guidelines will help ensure your claim is processed smoothly.

  • Do fill out the form only after 5 days have passed without receiving your luggage.
  • Do provide accurate and complete information for each section of the form.
  • Do include all required documents, such as passenger ticket receipts and claim checks.
  • Do list all items in your luggage, regardless of their value.
  • Do keep a copy of the completed form and all supporting documents for your records.
  • Don't submit the form if it is not postmarked within 21 days from the date of loss.
  • Don't forget to sign and date the form before sending it.
  • Don't include any items that are excluded from liability, such as money or jewelry.
  • Don't neglect to provide any additional comments or details that may assist in processing your claim.

By adhering to these guidelines, you can help facilitate the recovery of your property and avoid potential delays in your claim. Act promptly and ensure all information is accurate to increase your chances of a successful resolution.

Misconceptions

Misconceptions about the Delta Property form can lead to confusion and delays in processing claims. Here are four common misconceptions:

  • Claim Forms Must Be Submitted Immediately: Many people believe they need to fill out and submit the claim form as soon as they realize their luggage is missing. However, Delta advises waiting at least 5 days after the loss before submitting the form. This allows time for the luggage to be located and returned.
  • All Items Must Be Listed for Compensation: Some individuals think they need to list every single item in their luggage for a claim to be valid. While it is important to provide a detailed description of contents, Delta requires a list only for items valued at $250 or more. Items of lesser value can be included but are not mandatory.
  • Delta Is Liable for All Types of Loss: A common belief is that Delta is responsible for all lost items. However, the airline is not liable for certain valuables, such as money, jewelry, or electronics. This limitation is clearly stated in the guidelines and should be understood prior to filing a claim.
  • Claims Are Processed Immediately: Many assume that once a claim is submitted, it will be resolved quickly. In reality, Delta advises that it may take 6-8 weeks to process claims if the luggage is not located. This timeframe should be considered when filing a claim.

Key takeaways

Here are some key takeaways for filling out and using the Delta Property form:

  • Wait 5 Days: Do not fill out the form until at least 5 days have passed since your luggage was lost.
  • Submit Promptly: Ensure you send the completed form and supporting documents within 21 days from the date of loss.
  • Required Documents: Include passenger ticket receipts, claim checks, and purchase receipts for items valued at $250 or more.
  • Provide Accurate Details: Be as detailed as possible when describing your luggage and its contents. This increases the chances of recovery.
  • Contact Information: Fill in your contact details accurately to ensure Delta can reach you regarding your claim.
  • SkyMiles Information: If you are a SkyMiles member, include your number and status on the form.
  • Keep Copies: Retain copies of all documents submitted, including the claim form and receipts.
  • Understand Limitations: Delta is not liable for certain items, such as money, jewelry, and electronics. Be aware of these exclusions.
  • Follow Up: If your luggage is not located within 6-8 weeks after mailing your claim, consider following up with Delta for updates.