Article Structure
The Claim Passenger Property form serves as a vital tool for travelers who have experienced issues with their baggage while flying with American Airlines or US Airways. This form is designed to facilitate the reporting of lost, damaged, or delayed luggage, ensuring that passengers can efficiently communicate their claims to the airline. Key elements of the form include a comprehensive questionnaire that gathers essential details such as the passenger's contact information, flight itinerary, and the specific nature of the claim. Passengers are instructed to provide a complete list of all items contained within the baggage, particularly for claims involving multiple pieces of luggage. Additionally, the form outlines important deadlines, requiring submission within 45 days of travel to avoid potential denial of claims. A checklist is also included to guide passengers in gathering necessary documentation, such as receipts for excess baggage charges and proof of value for items over $150. Furthermore, the form emphasizes the importance of retaining damaged items until the claim is resolved, as well as keeping copies of all submitted documents for personal records. Overall, the Claim Passenger Property form is structured to streamline the claims process, while also providing clear instructions to help passengers navigate the complexities of reporting baggage issues.
Form Sample
Dear American Airlines/US Airways Customer,
Please accept our sincere apology for the mishandling of your property. We understand your concern and realize the inconvenience this
causes. Once the form has been returned to us, we will intensify our tracing efforts with the goal of locating and returning your property.
Complete all areas of this form and return it to us no later than 45 days from the date of travel. Failure to return this completed form to us
within the timeframe may result in the denial of your claim.
If your claim involves more than one piece of baggage, please itemize each bag and its contents separately. Failure to include the
requested information may affect the processing of your claim.
Check list:
Airline ticket receipts
Baggage claim checks
Receipt(s) for excess value claimed
Receipt(s) for excess baggage charges paid
Receipt(s) for all items valued over $150.00
Damage claims: retain all damaged bags and/or contents until your claim has been resolved
Retain a copy of all documents submitted to the airline for your personal records
Once you have completed the form, please return it to us by mail or fax:
American Airlines, Inc.
Central Baggage Service
PO Box 619613 – MD 1322
Dallas/Ft. Worth, TX 75261-9613
Fax: 972-425-0714
Email: [email protected]
US Airways
Central Baggage
4000 E Sky Harbor Blvd.
Phoenix, AZ 85034
Fax 480-693-2305
Email: [email protected]
Liability Limitations:
Liability for loss, delay, or damage to baggage will be limited as follows:
Domestic Travel (wholly within the United States) - $3,400 per ticketed passenger.
Certain items are excluded from liability; see Contract of Carriage at AmericanAirlines.com or USAirways.com
International Travel (including domestic portions of international itineraries) are covered by the Montreal Convention – 1,131 SDRs
(Special Drawing Rights) per ticketed passenger
Thank you for your cooperation,
Your American Airlines Central Baggage Team
PASSENGER PROPERTY QUESTIONNAIRE
AAdvantage or US Dividend Account: ________________ Record Locator or File Reference Number: ________________
Type of Claim: (check all that apply)
Lost Luggage
Missing Contents
Damaged Luggage and/or Contents
Delay Expenses
Mr. First Middle Last Name
Mrs.
Ms.
Phone Number
Home: Business:
Permanent Mailing Number Street Apt.
Address
Temporary Mailing Number Street Apt.
Address
City State
Zip Code
City State
Zip Code
Country
Postal Code
Country
Postal Code
Email Address: Employed by:
Occupation:
Your Complete Flight Itinerary
From To Airline Flight Number Travel Date
Have you, or any member of your household, had a previous baggage claim with AA/US or any other airline in the last 5 Years? Yes
No
If yes, list each airline, claimant name and dates (attach an additional page if necessary)
Airline(s) __________________________________________________ Name(s) __________________________________________________
Date(s) _______________________________________________________________________________________________________________
Information gathered on this form may be shared with other airlines, local, state and federal law enforcement agencies or private insurers.
Number of ticketed passengers
traveling in your party:
Number of passengers
claiming missing baggage:
Purpose of trip? Length of stay?
Were you charged for excess
and/or overweight baggage:
Yes
No
Did you declare and pay for excess value: Yes
No
Value declared: $
Have you received your baggage and are you missing contents only: Yes
No
If yes, how many bags are missing contents?
No
In person
Where and when did you last see your baggage?
Has this loss been reported to another airline? Yes
No
If yes, please provide name of airline and city where reported.
APPLICABLE IN USA ONLY. It is expressly understood and agreed by the claimant that the furnishing of this form and any assistance given by employees of
American Airlines, Inc., are acts of courtesy and shall not constitute a waiver of any rights or an admission of liability by or on the part of American Airlines, Inc., its
employees or agents. Any other information and/or documents relating to this statement which are required by American Airlines, Inc., will be furnished by claimant
upon request and shall be considered part of this statement.
and any
such claims received by American Airlines, Inc., are reported to the United States Postal Authorities. Loss of baggage in interstate shipment or of articles from such
by the Federal Bureau of
Investigation.
OP124 (Rev 11/2013) CPN 5689520 Complete Reverse Side
BAGGAGE AND CONTENT DESCRIPTION
NOTE: When more than one piece of baggage is lost, complete a separate baggage and content list for each missing bag.
Baggage routing: Flight number(s) on claim check: Airport checked from: Airport checked to:
Baggage tag number(s): Passenger ticket number(s):
Number of bags checked: Number of bags received:
Baggage checked at: Curbside
Ticket Counter
Gate
Other
Was baggage rechecked and new tags issued? Yes
No
If yes, at what airport?
Was baggage available at Customs? Yes
No
N/A
If yes, at what city?
Give details if the original routing was changed after starting your trip:
Was your property packed in a box? Yes
No
Was your property packed with an external cover? (example: golf bag) Yes
No
Is the name on the bag(s) different from the passenger? If so, what name?
Please list any initials, marks, tags, ribbons, cords, tape or other exterior markings on your bag(s):
Bag Type Material Color(s) Brand
Bag
Dimensions
Open/Close
with Zipper
Wheels
Retractable
Handle
Purchase
Date
Cost of Bag
Hard
Soft
Yes
No
Yes
No
Yes
No
Gender = M: Male F: Female CH: Child I: Infant (under 2 yrs)
Qty Article/Item Size Gender
M,F,CH,I
Description Color Material Brand Label Store
Purchased
Purchase
Date
Original
Cost
1 Shoes 12 M White with blue stripes Leather Nike Sears Jan-13 $55.00
4 T-Shirts L M Undershirts White Cotton Hanes JCP Jan-13 $20.00
If additional space is needed, please attach a separate page. Be sure to include a complete
description and cost for each item along with receipts for all items valued over $150.00.
TOTAL: $
I do hereby warrant the foregoing statement and those on the accompanying forms to be accurate, complete and true. I hereby
make a claim against American Airlines, Inc./US Airways, in the amount of $ ______ for a loss occurring on _______________
______________________________________________________ ___________________________________________________
Claimant signature Date Claimant signature* Date
*Signatures are required for each passenger claiming lost property. Parents may sign for their children under age 18.
Document Specifications
| Fact Name | Fact Description |
|---|---|
| Purpose of the Form | The Claim Passenger Property form is designed for customers to report lost, damaged, or delayed baggage and to seek compensation from American Airlines or US Airways. |
| Submission Deadline | Customers must submit the completed form within 45 days from the date of travel to ensure their claim is processed. |
| Required Documentation | To support a claim, customers should include airline ticket receipts, baggage claim checks, and receipts for any items valued over $150.00. |
| Liability Limit for Domestic Travel | For domestic travel within the United States, the liability limit is set at $3,400 per ticketed passenger for lost or damaged baggage. |
| International Travel Coverage | Claims for international travel are governed by the Montreal Convention, which provides coverage of 1,131 Special Drawing Rights (SDRs) per ticketed passenger. |
| Information Sharing | The information provided on the form may be shared with other airlines and law enforcement agencies to assist in resolving the claim. |
| Itemization Requirement | If a claim involves multiple pieces of baggage, each item must be itemized separately to facilitate processing. |
| Claimant Signature | Each passenger making a claim must sign the form. Parents may sign on behalf of children under 18 years of age. |
| Retention of Damaged Items | Customers must retain all damaged bags and their contents until the claim is fully resolved to ensure proper assessment. |
| Legal Jurisdiction | This form is applicable under U.S. law, with oversight from federal agencies for any fraudulent claims submitted through the mail. |
Steps to Filling Out Claim Passenger Property
Filling out the Claim Passenger Property form is an important step in addressing the mishandling of your luggage. Once you have submitted the completed form, the airline will begin its efforts to locate and return your property. It’s essential to provide accurate information to avoid delays in processing your claim.
- Begin by entering your AAdvantage or US Dividend Account number, if applicable.
- Fill in your Record Locator or File Reference Number.
- Select the type of claim by checking all relevant boxes: Lost Luggage, Missing Contents, Damaged Luggage and/or Contents, or Delay Expenses.
- Provide your full name, including first, middle, and last names.
- Enter your phone numbers for home and business.
- Complete your permanent and temporary mailing addresses, including street, apartment number, city, state, zip code, and country.
- Include your email address.
- State your employer and occupation.
- Detail your complete flight itinerary, including the departure and arrival locations, airline, flight number, and travel date.
- Indicate whether you or any member of your household has had a previous baggage claim with American Airlines/US Airways or any other airline in the last five years. If yes, provide the necessary details.
- Specify the number of ticketed passengers and the number of passengers claiming missing baggage.
- Answer whether you were charged for excess and/or overweight baggage, and if applicable, state the value declared.
- Indicate if you have received your baggage and are only missing contents, and if so, how many bags are affected.
- State whether the airline was notified of the loss immediately, and if yes, provide details about the notification method and timing.
- Describe where and when you last saw your baggage.
- Indicate if the loss has been reported to another airline and provide the name and city of that airline.
- Complete the baggage and content description section, including baggage routing, flight numbers, and any relevant details about your baggage.
- List each item in your baggage, providing descriptions, sizes, colors, materials, brands, and purchase costs. Include receipts for items valued over $150.
- Sign and date the form to certify that the information provided is accurate and complete. Ensure all passengers claiming lost property also sign.
After completing these steps, send the form along with any required documentation to the appropriate address provided by the airline. Keeping a copy of everything you submit is a good practice for your records.
More About Claim Passenger Property
What is the Claim Passenger Property form used for?
The Claim Passenger Property form is designed for customers who have experienced issues with their baggage, such as loss, damage, or missing contents. By completing this form, you initiate the process for American Airlines or US Airways to locate your property and address your claim.
How do I submit the Claim Passenger Property form?
You can submit the completed form by mail or fax. The mailing address for American Airlines is PO Box 619613, MD 1322, Dallas/Ft. Worth, TX 75261-9613. For US Airways, send it to 4000 E Sky Harbor Blvd, Phoenix, AZ 85034. If you prefer faxing, use 972-425-0714 for American Airlines and 480-693-2305 for US Airways.
What is the deadline for submitting the form?
You must return the completed form within 45 days from your date of travel. If you miss this deadline, your claim may be denied, so it's essential to act quickly.
What information do I need to include on the form?
Make sure to complete all sections of the form. If your claim involves multiple bags, list each bag and its contents separately. Include details like your contact information, flight itinerary, and any previous claims with other airlines. Also, provide receipts for any items valued over $150 and any excess baggage charges paid.
What should I do if my baggage was damaged?
If your baggage was damaged, keep all damaged items until your claim is resolved. You will need to provide details about the damage on the form. This information helps the airline assess your claim accurately.
What documents should I attach to my claim?
Attach any relevant documents, including airline ticket receipts, baggage claim checks, and receipts for items valued over $150. These documents support your claim and help expedite the process.
What are the liability limits for lost or damaged baggage?
For domestic travel within the United States, the liability limit is $3,400 per ticketed passenger. For international travel, the coverage is based on the Montreal Convention, which is 1,131 Special Drawing Rights (SDRs) per ticketed passenger. Some items may be excluded from liability, so review the airline's Contract of Carriage for details.
Can I track the status of my claim?
Common mistakes
-
Missing Information: Failing to fill out all required fields can lead to delays or denial of your claim. Ensure every section of the form is completed accurately.
-
Late Submission: Submitting the form after the 45-day deadline can result in automatic denial. Mark your calendar and send it promptly.
-
Inadequate Documentation: Not including necessary receipts and documents can hinder the processing of your claim. Gather all relevant paperwork before submission.
-
Incomplete Itemization: If your claim involves multiple pieces of baggage, ensure each bag and its contents are itemized separately. This clarity is crucial for claim assessment.
-
Incorrect Contact Information: Providing outdated or incorrect phone numbers and addresses can impede communication. Double-check your contact details before sending the form.
-
Neglecting to Retain Damaged Property: If claiming for damaged items, keep all damaged bags and contents until your claim is resolved. Disposing of them prematurely can affect your claim.
Documents used along the form
The Claim Passenger Property form is a crucial document for travelers seeking compensation for lost, damaged, or delayed baggage. However, several other forms and documents may be necessary to support the claim process effectively. Below is a list of additional documents that are often required or helpful when submitting a claim for passenger property.
- Airline Ticket Receipts: These documents provide proof of travel and are essential for verifying the details of the flight during which the property was lost or damaged.
- Baggage Claim Checks: Issued at the time of check-in, these receipts are vital for tracking the baggage and confirming ownership.
- Receipts for Excess Value Claimed: If a traveler has declared a higher value for their baggage, receipts must be submitted to substantiate this claim.
- Receipts for Excess Baggage Charges Paid: Documentation of any additional fees paid for excess baggage is necessary to support claims related to those costs.
- Receipts for Items Valued Over $150: Travelers should provide receipts for any individual items within their luggage that exceed this value, as these are often subject to specific claims processes.
- Government-Issued Photo Identification: A clear and legible ID is required for each passenger making a claim to verify identity and ownership of the baggage.
- Damage Claims Documentation: For damaged items, retaining the damaged bags and contents until the claim is resolved is crucial. This may include photographs and written descriptions of the damage.
- Correspondence with the Airline: Any communication regarding the claim, including notifications of loss or damage, should be documented and submitted as part of the claim process.
- Copy of Submitted Documents: It is advisable to keep copies of all documents submitted to the airline for personal records, ensuring that the claimant has a complete file of their claim.
Providing these additional documents can significantly enhance the chances of a successful claim. Each piece of information helps establish a clearer picture of the situation and supports the traveler’s request for compensation.
Similar forms
The Claim Passenger Property form shares similarities with a Lost Property Report, often used by various organizations, including hotels and public transportation services. Both documents serve the primary purpose of reporting lost items and initiating a recovery process. They typically require details about the lost item, including descriptions and the circumstances surrounding its loss. Additionally, both forms often ask for personal identification information to verify the claimant's identity and ensure that the item is returned to the rightful owner.
Another document that resembles the Claim Passenger Property form is the Damage Report. This report is commonly used in various industries, including shipping and retail, to document items that have been damaged. Like the Claim Passenger Property form, a Damage Report requires a detailed description of the item, the nature of the damage, and any evidence such as photographs. Both forms aim to facilitate a claims process, ensuring that the claimant receives compensation or a replacement for the damaged item.
Similarly, a Baggage Claim Form is used by airlines and travel companies to report issues related to lost or damaged luggage. This form often includes sections for personal details, flight information, and a description of the baggage. Just like the Claim Passenger Property form, the Baggage Claim Form emphasizes the importance of providing accurate and detailed information to expedite the claims process. Both forms serve as essential tools for travelers seeking resolution for their luggage issues.
The Rental Car Damage Report is another document that mirrors the Claim Passenger Property form. When renting a vehicle, customers may encounter situations where damage occurs. This report outlines the specifics of the damage and requires the renter to provide personal information and details about the rental agreement. Both documents share a common goal: to document the issue and facilitate a resolution, whether it be repair or compensation.
Similarly, an Insurance Claim Form is often used when individuals seek reimbursement for lost or damaged property. This form typically requires detailed information about the item, the circumstances of the loss, and supporting documentation such as receipts. Like the Claim Passenger Property form, the Insurance Claim Form is designed to streamline the claims process, ensuring that claimants receive the compensation they are entitled to in a timely manner.
The Incident Report, frequently used in workplaces and public venues, is another document that aligns with the Claim Passenger Property form. This report captures details about an event, such as a theft or accident, and includes information about the individuals involved and any witnesses. Both forms require comprehensive details to support the claims process, highlighting the importance of accurate reporting to facilitate resolution.
A Warranty Claim Form is also similar to the Claim Passenger Property form in that it allows consumers to report issues with a purchased product. This form typically requests information about the product, the nature of the defect, and proof of purchase. Both documents aim to resolve issues efficiently, ensuring that customers receive either repairs, replacements, or refunds for their claims.
In the realm of e-commerce, a Return Merchandise Authorization (RMA) Form serves a similar function. This document is used when customers wish to return a purchased item due to defects or dissatisfaction. Like the Claim Passenger Property form, the RMA Form requires detailed information about the item and the reason for the return, ensuring that the return process is smooth and efficient for both the customer and the retailer.
The Customer Complaint Form is another document that shares characteristics with the Claim Passenger Property form. This form is used by consumers to express dissatisfaction with a product or service. It often requires personal information, details about the complaint, and any relevant documentation. Both forms aim to address customer concerns and facilitate a resolution, highlighting the importance of clear communication in the claims process.
Lastly, a Feedback Form, often used by service providers, is similar in its intent to gather information about customer experiences. While it may not be a claims document per se, it seeks to understand issues that customers face, much like the Claim Passenger Property form. Both forms emphasize the need for detailed responses to improve services and resolve issues effectively.
Dos and Don'ts
When filling out the Claim Passenger Property form, attention to detail is crucial. Here are some essential dos and don'ts to keep in mind to ensure your claim is processed smoothly.
- Do complete all sections of the form accurately.
- Do return the form within 45 days of your travel date.
- Do itemize each piece of luggage and its contents if you have more than one claim.
- Do include all required receipts, especially for items valued over $150.
- Do keep copies of all documents you submit for your records.
- Don't leave any sections of the form blank; incomplete forms may delay processing.
- Don't forget to provide clear identification for each passenger making a claim.
- Don't discard damaged luggage or contents until your claim is resolved.
- Don't wait too long to notify the airline of the loss; prompt reporting is essential.
- Don't submit false information; this could lead to serious legal consequences.
By adhering to these guidelines, you can help facilitate a smoother claims process and increase the likelihood of a successful resolution.
Misconceptions
There are several misconceptions about the Claim Passenger Property form that can lead to confusion. Here are four common ones:
- Misconception 1: The form must be submitted immediately after the loss.
- Misconception 2: You can submit the form without all required documents.
- Misconception 3: The airline is responsible for all lost items, regardless of value.
- Misconception 4: Claims can be made for any item lost, regardless of when it was lost.
While it’s important to report the loss as soon as possible, you have up to 45 days from your travel date to submit the completed form. This allows you time to gather necessary information and documents.
To process your claim efficiently, you must include all requested documents. Missing receipts or information can delay your claim or even result in its denial.
There are limits on liability for lost or damaged baggage. For domestic travel, the maximum compensation is $3,400 per passenger, and certain items may not be covered. Always check the airline’s liability policy.
Claims must be filed for items lost during the flight or checked baggage process. If the loss is reported after the flight or outside the designated timeframe, it may not be eligible for compensation.
Key takeaways
Filling out and using the Claim Passenger Property form requires careful attention to detail to ensure a smooth claims process. Here are key takeaways to consider:
- Timeliness is crucial. Complete and return the form within 45 days of your travel date to avoid denial of your claim.
- Itemization is necessary. If your claim involves multiple pieces of baggage, list each bag and its contents separately to facilitate processing.
- Documentation is essential. Include all requested receipts and identification, particularly for items valued over $150, to support your claim.
- Keep copies of everything. Retain copies of all documents submitted for your personal records, including the completed claim form.