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The Cigna Vision Claim Form serves as an essential tool for individuals who receive vision care services from non-participating providers. This form is meant for both subscribers and their covered dependents who need reimbursement for out-of-network services. It is crucial to fill out the Patient Information and Subscriber Information sections completely to prevent delays in claim processing. If you have other insurance, remember to include any Explanation of Benefits you received. The form also requires detailed provider information, such as the name, address, and phone number, ensuring that all necessary details are submitted accurately. You must attach original itemized receipts that specify the services and materials received, including lens types if applicable. Lastly, signing and dating the form is essential for authorization purposes. By understanding these key components, individuals can streamline their claims process and avoid potential pitfalls that could lead to payment delays or denials.

Form Sample

Cigna Vision Claim Form

IMPORTANT: This claim form is intended for subscribers and covered dependents who receive services from providers outside the Cigna Vision network. If your plan permits a non-participating provider to accept assignment, the provider must submit a completed CMS-1500 form (also known as a HCFA-1500 form) to Cigna Vision at the address below. If you receive services from a participating provider, no claim form is necessary. Read the following instructions carefully as incorrect, incomplete or illegible claims may result in claim payment being delayed or denied.

1.Enter all requested information in the Patient Information and Subscriber Information sections. Claims may be delayed if information is missing.

2.If you have other insurance, submit the Explanation of Benefits, if any, received from your other insurance provider.

3.Enter the Name, Address and Telephone Number of the provider of services in the Provider Information Section.

4.Attach the original itemized receipts which include a breakdown of the services and/or materials you received including lens type - i.e. single vision, bifocal, or trifocal - if applicable.

5.Sign and Date the claim form. Submission of this claim form does not guarantee payment for services.

Mail the completed claim form to:

 

Cigna Vision

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

P.O. Box 385018

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Birmingham, AL 35238-5018

 

 

 

 

 

 

 

 

 

 

 

 

If you are a subscriber or a dependent of a subscriber and you have any questions, please call 1-877-478-7557.

If you are a provider and you have any questions, please call 1-877-478-7557.

 

 

 

 

 

 

 

 

 

 

 

PATIENT INFORMATION (Required)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LAST NAME

 

 

 

 

FIRST NAME

 

 

 

 

 

 

 

 

M.I.

 

IDENTIFICATION NUMBER OR SSN

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

STREET ADDRESS

 

 

 

 

CITY

 

 

 

 

STATE

 

 

POSTAL CODE

TELEPHONE #

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

BIRTH DATE

SEX

 

 

 

RELATIONSHIP TO THE SUBSCRIBER

 

 

 

 

 

 

PATIENT STATUS

 

 

 

M

F

 

 

Self

Spouse

Child

 

Other

 

 

 

Employed

Full-Time Student

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

IS PATIENT’S CONDITION RELATED TO:

 

 

 

 

 

IS THERE ANOTHER HEALTH BENEFIT PLAN

 

 

 

 

 

Employment

Auto Accident

 

Other Accident

 

Yes

No

If yes, complete other insurance information.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SUBSCRIBER INFORMATION (Required)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LAST NAME

 

 

 

 

FIRST NAME

 

 

 

 

 

 

 

 

M.I.

 

IDENTIFICATION NUMBER OR SSN

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

STREET ADDRESS

 

 

 

 

CITY

 

 

 

 

STATE

 

 

POSTAL CODE

 

TELEPHONE NO.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

BIRTH DATE

SEX

 

 

 

EMPLOYER NAME

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

M

F

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

INSURANCE PLAN NAME

 

 

 

 

 

 

 

 

 

 

 

SUBSCRIBER’S GROUP NUMBER

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

REQUEST FOR REIMBURSEMENT - Please enter amount charged. REMEMBER TO INCLUDE PAID RECEIPT.

EXAM

 

 

FRAME

 

 

 

LENSES

 

 

 

 

 

CONTACTS

$

 

 

 

 

$

 

 

$

 

 

 

 

 

$

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

IF LENSES WERE PURCHASED, PLEASE CHECK TYPE:

 

 

 

DATE OF SERVICE:

Single

Bifocal

Trifocal

Progressive

/

 

/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PROVIDER INFORMATION (Required)

PROVIDER NAME

STREET ADDRESS

TELEPHONE NO.

( )

CITY

STATE

POSTAL CODE

 

 

 

FRAUD WARNING: Any person who knowingly files a statement of claim containing any misrepresentations or any false, incomplete or misleading information may be guilty of a criminal act punishable under law and may be subject to civil penalties.

Patient’s or Authorized Person’s Signature: I authorize the release of any medical or other information necessary to process this claim. By signing below, I acknowledge that I have read the applicable Fraud Warning Statements on the back of this form.

Signed ___________________________________________________________________________ Date ___________________________

"Cigna" is a registered service mark, and the "Tree of Life," "Cigna Vision" and "CG Vision" are service marks, of Cigna Intellectual Property, Inc., licensed for use by Cigna Corporation and its operating subsidiaries. All products and services are provided by or through such operating subsidiaries, including Connecticut General Life Insurance Company and Cigna Health and Life Insurance Company, and not by Cigna Corporation. In Arizona and Louisiana, the Cigna Vision product is referred to as CG Vision.

803465d Rev. 08/2015

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Caution: Any person who, knowingly and with intent to defraud any insurance company or other person: (1) files an application for insurance or statement of claim containing any materially false information; or (2) conceals for the purpose of misleading, information concerning any material fact thereto, commits a fraudulent insurance act.

IMPORTANT CLAIM NOTICE

Alaska Residents: A person who knowingly and with intent to injure, defraud or deceive an insurance company or files a claim containing false, incomplete or misleading information may be prosecuted under state law.

Arizona Residents: For your protection, Arizona law requires the following statement to appear on/with this form. Any person who knowingly presents a false or fraudulent claim for payment of loss is subject to criminal and civil penalties.

California Residents: For your protection, California law requires the following to appear on/with this form. Any person who knowingly presents a false or fraudulent claim for the payment of a loss is guilty of a crime and may be subject to fines and confinement in state prison.

Colorado Residents: It is unlawful to knowingly provide false, incomplete or misleading facts or information to an insurance company for the purpose of defrauding or attempting to defraud the company. Penalties may include imprisonment, fines, denial of insurance, and civil damages. Any insurance company or agent of an insurance company who knowingly provides false, incomplete or misleading facts or information to a policyholder or claimant for the purpose of defrauding or attempting to defraud the policyholder or claimant with regard to a settlement or award payable from insurance proceeds shall be reported to the Colorado Division of Insurance within the Department of Regulatory Agencies.

District of Columbia Residents: WARNING: It is a crime to provide false or misleading information to an insurer for the purpose of defrauding the insurer or any other person. Penalties include imprisonment and/or fines. In addition, an insurer may deny insurance benefits if false information materially related to a claim was provided by the applicant.

Florida Residents: Any person who knowingly and with intent to injure, defraud or deceive any insurer files a statement of claim or an application containing any false, incomplete or misleading information is guilty of a felony of the third degree.

Kentucky Residents: Any person who knowingly and with intent to defraud any insurance company or other person files a statement of claim containing any materially false information or conceals, for the purpose of misleading, information concerning any fact material thereto commits a fraudulent insurance act, which is a crime.

Maryland Residents: Any person who knowingly OR willfully presents a false or fraudulent claim for payment of a loss or benefit or who knowingly OR willfully presents false information in an application for insurance is guilty of a crime and may be subject to fines and confinement in prison.

Minnesota Residents: A person who files a claim with intent to defraud or helps commit a fraud against an insurer is guilty of a crime.

New Jersey Residents: Any person who knowingly files a statement of claim containing any false or misleading information is subject to criminal and civil penalties.

New Mexico Residents: Any person who knowingly presents a false or fraudulent claim for payment of a loss or benefit or knowingly presents false information in an application for insurance is guilty of a crime and may be subject to civil fines and criminal penalties.

New York Residents: Any person who knowingly and with intent to defraud any insurance company or other person files an application for insurance or statement of claim containing any materially false information, or conceals for the purpose of misleading, information concerning any fact material thereto, commits a fraudulent insurance act, which is a crime and shall also be subject to a civil penalty not to exceed $5000 and the stated value of the claim for each such violation.

Oregon Residents: Any person who knowingly and with intent to defraud any insurance company or other person: (1) files an application for insurance or statement of claim containing any materially false information; or, (2) conceals for the purpose of misleading, information concerning any material fact, may have committed a fraudulent insurance act.

Pennsylvania Residents: Any person who, knowingly and with intent to defraud any insurance company or other person, files an application for insurance or statement of claim containing any materially false information, or conceals for the purpose of misleading, information concerning any fact material thereto, commits a fraudulent insurance act, which is a crime and subjects such person to criminal and civil penalties.

Rhode Island Residents: Any person who knowingly presents a false or fraudulent claim for payment of a loss or benefit or knowingly presents false information in an application for insurance is guilty of a crime and may be subject to fines and confinement in prison.

Tennessee Residents: It is a crime to knowingly provide false, incomplete or misleading information to an insurance company for the purpose of defrauding the company. Penalties include imprisonment, fines and denial of insurance benefits.

Texas Residents: Any person who knowingly presents a false or fraudulent claim for the payment of a loss is guilty of a crime and may be subject to fines and confinement in state prison.

Virginia Residents: Any person who, with the intent to defraud or knowing that he is facilitating a fraud against an insurer, submits an application or files a claim containing a false or deceptive statement may have violated state law.

803465d Rev. 08/2015

Document Specifications

Fact Name Description
Purpose of the Form The Cigna Vision Claim Form is specifically designed for subscribers and their dependents who receive vision services from out-of-network providers. It is important to note that no claim form is needed when services are obtained from participating providers.
Submission Requirements To ensure prompt processing, it is essential to complete all sections of the form. Missing information may lead to claim delays or denials.
Inclusion of Other Insurance If the patient has alternative health insurance, attaching the Explanation of Benefits from that insurer is required. This will aid in the processing of the claim.
State-Specific Regulations Certain states have specific fraud warnings and regulations. For instance, California and New York emphasize that knowingly submitting false claims can lead to criminal charges and penalties.
Mailing Instructions Completed forms, along with itemized receipts, must be mailed to Cigna Vision at P.O. Box 385018, Birmingham, AL 35238-5018. Signing and dating the form are also mandatory steps.

Steps to Filling Out Cigna Vision Claim

Completing the Cigna Vision Claim form accurately is essential for ensuring prompt processing of your claim. Follow these steps carefully to provide all necessary information and avoid delays. Each step is crucial to the completion of the form.

  1. Fill in your personal details in the Patient Information section. Include your last name, first name, middle initial, identification number or Social Security number, street address, city, state, postal code, telephone number, birth date, sex, and your relationship to the subscriber.
  2. If you have other insurance, attach the Explanation of Benefits from the other provider with your claim.
  3. Provide the Provider Information by entering the name, address, and telephone number of the service provider.
  4. Attach the original itemized receipts, ensuring they show a breakdown of the services and/or materials received. Specify the lens type if applicable.
  5. Sign and date the claim form at the bottom to confirm your authorization for processing.
  6. Mail the completed form and all attachments to: Cigna Vision, P.O. Box 385018, Birmingham, AL 35238-5018.
  7. If you have questions about the form or the process, call 1-877-478-7557.

More About Cigna Vision Claim

What is the purpose of the Cigna Vision Claim form?

The Cigna Vision Claim form is designed for individuals who receive vision services from providers not within the Cigna Vision network. If your plan allows non-participating providers to accept assignment, you can use this form. For those using participating providers, there is no need to submit a claim form, as payment is processed automatically.

What information is required on the claim form?

You must complete several sections on the claim form to ensure proper processing. This includes entering all required details in the Patient Information and Subscriber Information sections. Required details include the patient's full name, identification number, address, and relationship to the subscriber, in addition to other relevant information on services received and the provider.

What happens if I have other insurance coverage?

If you possess additional insurance, it's crucial to submit an Explanation of Benefits from that insurance provider alongside your claim. This information helps coordinate benefits and assists Cigna in accurately processing your claim.

What documentation should I attach when submitting the claim?

Make sure to include original itemized receipts that detail the services and materials received. The receipts should specify types of lenses used, such as single vision or bifocals if applicable. Failing to include this documentation might lead to delays or even denial of your claim.

How should I submit the completed claim form?

Once you've filled out the form and attached all required documents, mail it to the address provided on the form: Cigna Vision, P.O. Box 385018, Birmingham, AL 35238-5018. Ensure your information is accurate and legible to prevent any unnecessary delays.

What if I have questions about the claim form or the process?

If you need assistance, don't hesitate to reach out. Subscribers or dependents can call 1-877-478-7557. For providers with questions, the same number is available for support. It’s essential to clarify any uncertainties to ensure your claims are processed smoothly.

Common mistakes

  1. Leaving out crucial information: Failing to complete either the Patient Information or Subscriber Information sections can lead to delays. Every piece of information is essential.

  2. Not submitting additional health insurance details: If you have other health insurance, failing to include the Explanation of Benefits can complicate your claim process. Make sure to provide this document.

  3. Incorrect provider information: Double-check the Name, Address, and Telephone Number of your service provider. Inaccurate details can result in your claim being rejected.

  4. Missing itemized receipts: Attach the original itemized receipts that include a clear breakdown of the services and materials you received. Claims often require detailed information such as lens types.

  5. Neglecting to sign or date the form: Signing and dating is a crucial step. An unsigned claim form will not be processed.

  6. Failure to include requested amounts: Clearly specify the amounts charged for each service, such as exam, frame, lenses, and contacts. Omitting this information can delay payment.

  7. Choosing the wrong type of lenses: If you purchased lenses, make sure to indicate the correct type, whether it's single vision, bifocal, or trifocal. This information is crucial for the processing of your claim.

  8. Not reading instructions: Carelessness in reading the provided instructions can lead to incomplete or incorrect submissions. Take the time to familiarize yourself with the guidelines.

  9. Ignoring submission guidelines: Failure to send the completed claim form to the correct address may result in your claim not being processed. Ensure you send it to Cigna Vision at the designated address.

Documents used along the form

When submitting a Cigna Vision Claim, you may encounter several other forms and documents. Each of these plays a significant role in ensuring your claim is processed smoothly. Here is a list of common forms and documents you might need along with the Cigna Vision Claim form.

  • CMS-1500 Form (HCFA-1500): This form is used by non-participating providers to submit healthcare claims directly to Cigna Vision for reimbursement. It contains detailed information about the services rendered and is essential for claims processing.
  • Explanation of Benefits (EOB): If you have other insurance, the EOB outlines what your other provider has paid and what remains your responsibility. It’s crucial to include this document when submitting your claim, as it shows any benefits already received.
  • Itemized Receipts: These should detail the services and materials you received. They must include specific information like the type of lenses purchased, to avoid any claims delays.
  • Authorization Form: Sometimes needed for providers, this form grants permission to Cigna to access your medical records and other relevant information necessary for processing your claim.
  • Proof of Identity: In certain situations, you may be asked to provide a form of identification to verify the identity of both the patient and the subscriber, ensuring the claim is submitted correctly.
  • Pre-authorization Letter: In cases requiring prior approval for specific services before they are received, having this document is essential. It confirms that the requested service is covered under your plan.
  • Dependent Verification Documents: If the claim is for a dependent, you may need to provide documents that prove their relationship to the subscriber, such as a birth certificate or marriage license.
  • Claim Summary Form: Occasionally, this additional form helps clarify the nature of the claim submitted and can assist in streamlining the processing of multiple claims.

Gathering these forms and ensuring they are filled out accurately will help facilitate the smooth processing of your claim with Cigna Vision. Always double-check that all necessary documents are attached before submission to avoid any delays.

Similar forms

The Cigna Vision Claim Form shares similarities with the Health Insurance Claim Form (CMS-1500). Both documents serve the primary purpose of facilitating claims for medical services rendered to patients. The CMS-1500 form is used widely by healthcare providers to bill for services provided to patients under Medicare and other health insurance programs. Like the Cigna form, it gathers necessary patient and provider information, including diagnosis codes and service descriptions, making the claims process efficient for both patients and insurance providers.

Similar to the Cigna form, the Dental Claim Form (ADA form) is designed to seek reimbursement for dental services. It requires details about the patient, subscriber, and the dental provider. Both forms need specific information and itemized receipts, ensuring that claims accurately reflect the services provided. This level of detail helps in the timely processing of claims and minimizes disputes over reimbursements.

The 2019 Uniformed Services Identification Card (USID) Claim Form also aligns with the Cigna Vision Claim Form by collecting details necessary for processing claims. This document is used by eligible members of the military and their dependents. Both forms aim to ensure that the services provided are correctly logged and that claims are supported by the right documentation, such as itemized receipts and service details.

The Medicare Prescription Drug Claim Form serves a similar function in the pharmaceutical domain. Patients seeking reimbursement for prescription medications must complete this form, which collects information about the patient, the medication prescribed, and the costs incurred. Like the Cigna Vision Claim Form, it requires accompanying documentation to support the claim, underlining the importance of thorough and accurate submissions to avoid payment delays.

The Workers’ Compensation Claim Form is another document that mirrors the Cigna Vision Claim Form in its objective of reimbursement for medical expenses. An injured worker uses this form to claim costs related to work-related injuries. Both forms seek detailed patient information and proof of services rendered. This process ensures that workers receive the necessary care while allowing insurance providers to validate and process claims appropriately.

The Medicaid Claim Form is similar to the Cigna Vision Claim Form because both facilitate claims submission for covered services. Medicaid recipients use this form to claim reimbursement for various medical services. Like the Cigna form, it demands comprehensive patient demographics and provider information, ensuring that all claims are substantiated with sufficient documentation for timely processing.

Lastly, the Flexible Spending Account (FSA) Claim Form operates in a comparable fashion to the Cigna Vision Claim Form. This document is used for claiming reimbursement of out-of-pocket health expenses from an FSA. Both forms require itemized receipts, details of services provided, and personal information about the claimant, promoting accurate and efficient claims processing across different health service areas.

Dos and Don'ts

When filling out the Cigna Vision Claim form, there are several important steps to follow and common pitfalls to avoid. Below is a list that can help guide you through the process.

  • Include All Required Information: Fill out every section of the Patient and Subscriber Information parts, ensuring no details are missing.
  • Submit Other Insurance Information: If you have any other insurance coverage, attach the Explanation of Benefits from that provider.
  • Provide Correct Provider Details: Accurately list the name, address, and phone number of the service provider.
  • Attach Itemized Receipts: Always include original receipts that specify the services received.
  • Sign and Date the Claim: Your signature confirms your authorization for the release of necessary information, and it must be dated.
  • Mail to the Correct Address: Ensure the completed form is sent to the specified address for claims processing.
  • Double-Check for Errors: Review the completed form for any mistakes or omissions before mailing.
  • Keep Copies: Retaining copies of the submitted claim form and receipts is advisable should any issues arise.
  • Avoid Submitting Duplicate Claims: Sending the same claim more than once can delay payment and create confusion.
  • Don't miss the Deadline: Ensure that the claim is submitted within the time frame specified by Cigna Vision to avoid denial.

Misconceptions

Misconception 1: You have to submit a claim form for services from participating providers.

This is not true. If you receive services from a participating provider, you do not need to fill out a claim form. The provider will take care of that for you.

Misconception 2: Any claim form will do for submitting a vision claim.

It's essential to use the correct Cigna Vision Claim Form. Using an incorrect form may lead to delays or denials of your claim.

Misconception 3: I can submit my claim without including itemized receipts.

All claims must include original itemized receipts that detail the services and materials received. Failing to attach these can result in a claim delay.

Misconception 4: There is no need to provide other insurance information if I have additional coverage.

If you have other insurance, you must submit the Explanation of Benefits along with your claim. This can affect how your claim is processed.

Misconception 5: Signing the claim form guarantees payment for services.

While you must sign the form, it is important to note that submission does not ensure payment. Claims can still be denied based on various factors.

Misconception 6: I can send my claim form to any address I prefer.

Your completed claim form must be mailed to the specific address provided: Cigna Vision, P.O. Box 385018, Birmingham, AL 35238-5018. Sending it elsewhere will delay processing.

Key takeaways

Here are some important takeaways regarding the Cigna Vision Claim form:

  • Eligibility: This form is necessary for subscribers and covered dependents using providers outside the Cigna Vision network.
  • Provider Submission: If using a non-participating provider, ensure they submit a CMS-1500 form to Cigna Vision.
  • No Claim Needed: If you visit a participating provider, you do not need to fill out a claim form.
  • Complete Information: Accurately fill out all required sections to avoid delays in claim processing.
  • Other Insurance: If you have additional insurance, include the Explanation of Benefits from that provider with your claim.
  • Provider Details: Clearly provide the name, address, and contact number of your service provider.
  • Receipts Required: Attach original itemized receipts detailing services and materials received.
  • Signature Required: Don’t forget to sign and date the form before submission.
  • No Guarantee of Payment: Submitting the claim form does not automatically ensure payment.

For additional inquiries, subscribers and dependents can reach Cigna Vision customer service at 1-877-478-7557.